Monthly Archives: November 2014

eFiling credit push

Top Tip: Where you selected “Cancel”, the payment will now be under “Payments – General Unpaid”.ORNavigate to “Additional Payment – Create Additional Payment” in the left hand menu under Returns. Select the tax type you wish to pay, and complete the details, as needed.Click “Make Payment” to proceed or “Save Payment” to come back at a later stage and complete the payment.Click “OK” to continue or to save the payment.Top Tip: Where you selected “Save Payment”, the payment will now be under “Payments – General Unpaid”.ORNavigate to “Payments – General Unpaid” in the left hand menu under ReturnsA list of outstanding payments will appear.Select the payment(s) you want to processClick “Make electronic payment”.Top Tip: If you select “Manual Payments” this means you will not processing a payment through eFiling but will use a different channel, e.g. EFT (Electronic Funds Transfer), etc.You will be directed to the Payment Details page, where you will need to select the account from which you would like to make the payment and the payment request date, e.g. when the payment should be made.Top Tip: ABSA direct payments may only be made and authorised on the same day. Should you not authorise the payment on the same day it will expire.The Confirm Payment Initiation page will be displayed. Please confirm the details you have captured are correct. Click “Confirm” to continue. Selecting “Cancel” will cancel the transaction.Your payment details will appear, click “OK” to continue.The Payment Initiation Result page will be displayed, which provides a summary of the payment transaction and tells you, your payment request has been successfully submitted to your bank for authorisation. An error message will appear should any banking information be incorrect. Click “Print Confirmation”, to print a copy of the transaction details for your records.Click “Print”Click “Continue” to proceed.The Payment History page will be displayed. The credit push payment status will be indicated as “Awaiting Authorisation”.You will now be required to logon to your banking profile, to authorise the payment to SARS, or cancel the transaction, if necessary.

e@syFile™ Employer

e@syFile™ Employer gets stuck on the “processing” message after start-up or logging in, how do I fix this?When opening e@syFile™ Employer, JAVA is used to decrypt the protected database to allow access once the user verifies their login name and password.
Due to the recent JAVA updates, older versions of the JAVA runtime seems to be uninstalled with the latest updates for JAVA 8.
This is affecting users of Windows 32-bit and 64-bit Operating Systems (OS).If e@syFile™ Employer gets stuck on the “processing” message at start-up or after logging in, JAVA couldn’t successfully perform the decryption process. It’s also possible the incorrect versions could result in error messages (e.g. typical errors #3003 and #3004).To restore access, download JAVA runtime version 7 directly from
Please note: It’s possible to run different versions of JAVA at the same time, should you need JAVA 8 for other applications.
Make sure you select the correct version for your Windows OS, e.g. 32-bit or 64-bit.
You can check your OS by:
Opening My Computer
Right click on Computer
Select Properties. 
This will show basic information about your OS. Check by System type to confirm.
If JAVA restrictions are related to anti-virus software or internal network/proxy restrictions, please contact your internal IT support for further assistance.

Transferring taxpayers on eFiling

How do I transfer a taxpayer (client) on eFiling?
To transfer a taxpayer (client), follow these steps:
Login on eFiling
Register New Complete the information needed and click “Continue” at the bottom
Tick the tax type box, fill in the tax number and click “Register”
A message will be shown, advising the taxpayer is already registered
Click “Request Tax Types” on the left hand menu
Scroll to the bottom and click “Create New”
Fill in the reference number next to the tax type and click “Request”
This will send an automatic request to the holding user to advise that you are asking for the transfer of the taxpayer (client). Please note:
Where the request isn’t accepted within five days
Requests will automatically transfer from a tax preparer to a:
Recognised Controlling Body (RCB) – accredited Tax Practitioner
Taxpayer (client).Requests will automatically be cancelled from a tax preparer to a:
RCB – accredited Tax PractitionerAlternatively, the taxpayer (client) may:
Top Tip: The new Tax Practitioner/tax preparer must send the transfer request to the taxpayer (client).
Accept the request sent.Should you need more help, please call the SARS Contact Centre on 0800 00 SARS (7277).