e@syFile™ Employer gets stuck on the “processing” message after start-up or logging in, how do I fix this?When opening e@syFile™ Employer, JAVA is used to decrypt the protected database to allow access once the user verifies their login name and password.
Due to the recent JAVA updates, older versions of the JAVA runtime seems to be uninstalled with the latest updates for JAVA 8.
This is affecting users of Windows 32-bit and 64-bit Operating Systems (OS).If e@syFile™ Employer gets stuck on the “processing” message at start-up or after logging in, JAVA couldn’t successfully perform the decryption process. It’s also possible the incorrect versions could result in error messages (e.g. typical errors #3003 and #3004).To restore access, download JAVA runtime version 7 directly from https://java.com/en/download/manual_java7.jsp.
Please note: It’s possible to run different versions of JAVA at the same time, should you need JAVA 8 for other applications.
Make sure you select the correct version for your Windows OS, e.g. 32-bit or 64-bit.
You can check your OS by:
Opening My Computer
Right click on Computer
Select Properties.
This will show basic information about your OS. Check by System type to confirm.
If JAVA restrictions are related to anti-virus software or internal network/proxy restrictions, please contact your internal IT support for further assistance.
