Gauteng Health to re-train staff on customer care

Pretoria: The Gauteng Health Department says it will re-train all frontline staff on proper customer care as well as investigate those involved in turning away patients from its healthcare facilities.

“The right of women and children to emergency medical care is specifically guaranteed by our Constitution. No security guard has a right to take it away,” said Gauteng Health MEC Qedani Mahlangu.

She was speaking during an unannounced visit to Lenasia South Clinic yesterday afternoon.

The visit was prompted by complaints by members of the public after the deaths of two children who were allegedly denied medical assistance at the facility by security guards.

Other parents reported that they were also forced to seek alternative help for their visibly injured children after guards claimed there were no doctors on duty and that the facility was too full to allow them inside.

At a meeting with the facility management team, the MEC emphasised that “security guards have no business in patient care”.

“We gave them a month to correct the situation and bring it back to normality,” said MEC Mahlangu.

She sent a stern warning to managers to be accountable to the people they serve.

The allegations of denied access in the clinic come as the department is strengthening primary healthcare as the cornerstone of a vision to provide universal access in order to achieve a healthy life for all our citizens in the Province.

“If we are to succeed in making primary health care an entry point to care we must also re-train all our frontline staff on proper customer care and patient’s rights,” Mahlangu said.

The MEC conveyed the Gauteng Provincial Government’s deepest condolences to the families who had lost loved ones.