PRETORIA — As South Africa approaches three decades of democracy, the National School of Government (NSG) Principal, Professor Busani Ngcaweni, offers an optimistic outlook on the evolution and impact of the public service sector. Despite facing criticism and challenges, many public servants have contributed significantly to the nation’s progress, playing a crucial role in delivering services that enhance the lives of its citizens.
According to South African Government News Agency, the public service has undergone considerable transformation since the early years of democracy, when the government faced the daunting task of establishing an inclusive public service framework and democratic institutions. The first public service era under former President Nelson Mandela was marked by rapid transformation and substantial growth, aimed at creating a unified administration to serve an expanded citizenry. The subsequent administrations continued to build on these foundations, introducing innovative programs and hosting international conferences that redefined South Africa’s global image. Notable legislative achievements, such as the Employment Equity Act and the Black Economic Empowerment (BEE) policies, were instrumental in fostering economic growth and formal employment among black South Africans.
The third administration under former President Thabo Mbeki focused on preparing South Africa to host the 2010 FIFA World Cup, a period backed by a growing economy and innovative service delivery projects. Former President Jacob Zuma’s tenure saw the World Cup hosted on African soil for the first time, alongside the establishment of key institutions such as the National Planning Commission and the Department of Performance Monitoring and Evaluation. The introduction of new HIV/AIDS treatment and management approaches marked a significant advancement in public health during this time.
However, the global financial crisis of 2008 and subsequent challenges, including state capture and institutional instability, have hindered economic recovery and public administration efficiency. Despite these setbacks, initiatives like Operation Phakisa, designed to fast-track critical development solutions, have demonstrated the government’s commitment to overcoming obstacles.
Celebrating a decade since its establishment, the NSG plays a vital role in the professionalization of the public service, with training numbers increasing from 12,000 to 85,000 participants. This surge reflects a national movement to build state capacity and ensure continuous learning among public servants. Legislative amendments are underway to further professionalize the sector, aiming to uphold ethics and good governance.
Ngcaweni emphasizes the importance of ethical conduct and service delivery, advocating for a national campaign to educate public servants on ethical decision-making. As the public service navigates the complexities of modern governance, the focus remains on building a capable and responsive sector that meets the evolving needs of South Africa’s democracy.